If you’ve stopped receiving documents from your organisation, you will need to restart the collection manually.

To do this, go to the Organisations section: your subscriptions will then appear on the screen. Click on the organisation and then on the symbol  to restart receiving the missing documents. Wait a few moments while staying on the same page.

After a few minutes, your documents will be downloaded and automatically deposited in your safe.

• If you get the message Your documents could not be collected, click Retry or Find out more. You may need to re-enter your login details (e.g. if you have changed them on the organisation's website).
• If you get the message A security code has been sent, click on Enter code and then enter the code received by SMS or e-mail.

However, if you are unable to restart the collection of your documents, delete the subscription and then re-subscribe to the organisation or contact Digiposte Customer Service.