If you reject the principle and want to continue to receive your pay slips in paper form, you must follow the steps below for your request to be processed (otherwise, your next pay slip will automatically be sent to Digiposte in electronic format):
Once your request has been processed, your payslip will be issued in paper form.
If you have two safes, you have the option of merging them (via the website only).
To do this, log in to the safe that you want to keep and to which you want to transfer the data from another safe.
Click on your Profile in the upper right corner and go to Manage Safe > Merge Safe > Start
Click Continue to confirm the data storage information message:
Enter the email address and password of the safe you want to recover the data from (if your account was created before January 2017 and still has a 6-digit PIN code, enter your username and PIN code directly via the 6-digit PIN code tab):
Once the merge has been completed, a confirmation message will appear on the screen: click on Finish:
The offer with most benefits will be kept and you will find all your documents in a single safe.
MOBILE APP INFORMATION: As of version 3.4 of the mobile app, you will need to log in with your La Poste account. A La Poste account is created automatically when you register for Digiposte; your login details are the same as those used for Digiposte.
With the La Poste account, you can log in to all La Poste services, including Digiposte, with the same login details.
The La Poste Account allows you to log in to all your La Poste services:
To discover all of the benefits of a La Poste account, go to the dedicated page: www.laposte.fr/moncompte-laposte-avantages
You are already a customer of La Poste E-services if you have previously used one of these services or purchased from one of these sites.
The login details for your La Poste Account are unique and can be used on all La Poste E-services.
Please note: if you already have a Digiposte account with an email address that is different from that of your La Poste account, continue to log in with the Digiposte email address in order to keep all your data.
For more simplicity and security, the Digiposte authentication method has changed.
The username is an e-mail address and the password must contain at least 8 alphanumeric characters.
Did you previously log in with a username and a six-digit code on the blue "PinPad" pad?
If your email address is recognised, it is already linked to a La Poste e-service. You can sign in straight away (if you don't remember your password, click on "Forgotten password" to receive an email to reset it).
Once in the safe, click on your Profile in the upper right corner and go to Manage Safe > Merge Safe > Start
Click Continue to confirm the data storage information message:
Click on the 6-digit PIN code tab and enter your username and code (if you have forgotten the code, click on "I forgot my login details" and enter the email address where you receive your notification emails):
Once the merge is complete, a confirmation message appears on the screen:
You now have a La Poste account. You can use your new details to log in to Digiposte, as well as to all La Poste e-services (laposte.fr, driving theory test, Watch over my parents, etc.).
With this account, La Poste offers you a smoother experience online, at the post office and with your postal worker to save you time. For example, you can manage your powers of attorney, track your parcel deliveries or register to take the Driving Theory Test.
Two-factor authentication by Digiposte app allows you to log in to your Digiposte safe more securely.
You will be asked for a verification code in addition to your password in order to access your safe from the website.
This code will be generated by the Digiposte app that you will have synchronised on one or more of your device(s) (smartphone/tablet).
1) Enabling two-factor authentication by Digiposte app:
Log in to your safe from the website, then click on your Profile in the top right corner and go to Security > Two-Factor Authentication by Digiposte App > Enable.
Note: if you’ve enabled two-factor authentication by Digiposte App and by SMS, the Digiposte app will be given priority.
Once you have enabled two-factor authentication by Digiposte App, you will need to re-enter your Digiposte password. After reading the instructions, click Continue.
A PIN code will be displayed. Have the smartphone or tablet you want to synchronise your Digiposte safe with to hand.
2) Synchronizing with the Digiposte application:
Log in to the Digiposte application and enter the PIN code (this is regenerated every 30 seconds).
Once the PIN has been entered, a confirmation message will appear on the screen: Your device is now synchronised. A confirmation message also appears on your computer.
3) Logging in to the Digiposte website using two-factor authentication by Digiposte app:
Log in to the website by entering your login email and password.
A message will prompt you to enter a verification code.
Then go to the smartphone or tablet you synchronised.
Open your Digiposte app and click Generate your verification code.
Get the verification code corresponding to the Digiposte ID you want to log in to and enter it on the website page.
WARNING: the verification code is regenerated every 30 seconds.
And how do I log in to the app?
Just the same as before: two-factor authentication is done automatically and transparently.
What do I do if I’ve lost my mobile phone?
You will need to contact customer service to disable two-factor authentication. This will allow you to reconfigure your new phone.
If possible, we recommend that you synchronise several devices (smartphone, tablet) so that you always have a back-up device to log in to your Digiposte safe.
Can I synchronise multiple safes on the same device (smartphone/tablet)?
Yes, you can. When logging in to the website, you will then have to enter the app-generated code that corresponds to the details of the safe you want to log in to.
Can I synchronise the same safe on multiple devices?
Yes, you can. We recommend that you synchronise several devices (smartphone, tablet) so that you always have a back-up device to log in to your Digiposte safe.
Here's how to do it:
Using your second device, log in to the Digiposte app. You will then need to enter the six-digit verification code. To do this, go back to the first device you synchronised, open the app and click Generate your verification code. Get the verification code corresponding to the Digiposte ID you want to log in to and enter it on the second device, selecting the option Don’t ask me again on this device. Finally, click on Send then Synchronise.