If you reject the principle and want to continue to receive your pay slips in paper form, you must follow the steps below for your request to be processed (otherwise, your next pay slip will automatically be sent to Digiposte in electronic format):

• Open the Digiposte registration invitation e-mail sent to you by your employer. Click on the link in the invitation e-mail, or in your browser, enter the direct registration address provided by your employer (this address will be in the format: adherer.digiposte.fr/nameofyourcompany)
• You will be taken to a Digiposte registration page that is prepopulated with your First and Last Names,
• Confirm your account registration,
• Once your registration is complete, log in to your Digiposte safe by entering your e-mail address and the password you chose,
• Click on the Organisations tab and then click on your employer,
• Click on the cogwheel in the upper right corner and then Unlink organisation.

Once your request has been processed, your payslip will be issued in paper form.

Two-factor authentication by Digiposte app allows you to log in to your Digiposte safe more securely.

You will be asked for a verification code in addition to your password in order to access your safe from the website.

This code will be generated by the Digiposte app that you will have synchronised on one or more of your device(s) (smartphone/tablet).

1) Enabling two-factor authentication by Digiposte app:

Log in to your safe from the website, then click on your Profile in the top right corner and go to Security > Two-Factor Authentication by Digiposte App > Enable.

Note: if you’ve enabled two-factor authentication by Digiposte App and by SMS, the Digiposte app will be given priority.

Once you have enabled two-factor authentication by Digiposte App, you will need to re-enter your Digiposte password. After reading the instructions, click Continue.  

A PIN code will be displayed. Have the smartphone or tablet you want to synchronise your Digiposte safe with to hand.

2) Synchronizing with the Digiposte application:

Log in to the Digiposte application and enter the PIN code (this is regenerated every 30 seconds).

Once the PIN has been entered, a confirmation message will appear on the screen: Your device is now synchronised. A confirmation message also appears on your computer.

3) Logging in to the Digiposte website using two-factor authentication by Digiposte app:

Log in to the website by entering your login email and password.

A message will prompt you to enter a verification code.

Then go to the smartphone or tablet you synchronised.

Open your Digiposte app and click Generate your verification code.

Get the verification code corresponding to the Digiposte ID you want to log in to and enter it on the website page.

WARNING: the verification code is regenerated every 30 seconds.

And how do I log in to the app?

Just the same as before: two-factor authentication is done automatically and transparently.

What do I do if I’ve lost my mobile phone?

You will need to contact customer service to disable two-factor authentication. This will allow you to reconfigure your new phone.

If possible, we recommend that you synchronise several devices (smartphone, tablet) so that you always have a back-up device to log in to your Digiposte safe.

Can I synchronise multiple safes on the same device (smartphone/tablet)?

Yes, you can. When logging in to the website, you will then have to enter the app-generated code that corresponds to the details of the safe you want to log in to.

Can I synchronise the same safe on multiple devices?

Yes, you can. We recommend that you synchronise several devices (smartphone, tablet) so that you always have a back-up device to log in to your Digiposte safe.

Here's how to do it: 

Using your second device, log in to the Digiposte app. You will then need to enter the six-digit verification code. To do this, go back to the first device you synchronised, open the app and click Generate your verification code. Get the verification code corresponding to the Digiposte ID you want to log in to and enter it on the second device, selecting the option Don’t ask me again on this device. Finally, click on Send then Synchronise. 

You have signed up to paperless pay slips, but they haven’t been or are no longer being deposited in your Digiposte safe:

Scenario 1: You haven’t yet received any payslips in Digiposte

Make sure that you have applied for paperless pay slips according to the procedure communicated to you by your company.

Click on the Organisations tab in your Digiposte safe; your employer subscription should appear in the Work category.

- If you don't see the subscription to your employer, make sure you haven't opened more than one Digiposte safe and then repeat the subscription process suggested by your employer.

- If you receive confirmation by e-mail that your pay slip has been sent to your Digiposte safe, but it is not there, you may have more than one Digiposte safes. Make sure that you are signing in to the safe in which you confirmed the subscription. 

- If you are having any difficulties, or if your subscription is still "pending validation" 1 month after applying, please contact Digiposte Customer Service. 

Scenario 2: You have already received payslips from your employer in your Digiposte account, but you have since stopped receiving them for no apparent reason:

Click on the Organisations tab in your Digiposte safe; your employer subscription should appear in the Work category.

- If you can’t see the subscription to your employer, make sure you haven't opened more than one Digiposte safe.

- If you’re having any difficulties, contact Digiposte Customer Service so that they can look into the problem.

If you have two safes, you have the option of merging them (via the website only). 

To do this, log in to the safe that you want to keep and to which you want to transfer the data from another safe.

Click on your Profile in the upper right corner and go to Manage Safe > Merge Safe > Start

Click Continue to confirm the data storage information message:

Enter the email address and password of the safe you want to recover the data from (if your account was created before January 2017 and still has a 6-digit PIN code, enter your username and PIN code directly via the 6-digit PIN code tab):

Once the merge has been completed, a confirmation message will appear on the screen: click on Finish:

The offer with most benefits will be kept and you will find all your documents in a single safe.

From the website:

From website by going to the Organisations section:

Search for the desired organisation by clicking on the search bar, either from the different categories that appear (Purchases, Family, Finance, etc.), or by entering the name of the organisation directly.

Then click on the organisation's logo and fill in your account details for that organisation.

If you receive a security code by text message, enter it and wait a few seconds to confirm the subscription.

After confirming your account details, you will start to automatically receive your documents in Digiposte.

From the mobile app:

Go to Organisations, which can be accessed via the menu at the bottom of your screen.

To add an organisation, tap the + button at the bottom right. You can also add an organisation from the various categories. Then enter your account details for the organisation.

After confirming your account details, you will start to automatically receive your documents in Digiposte.