- No activation email received when registering for the Digiposte service:

After registering for the service, you will receive an email containing a Confirm my email address link, which you will need to click.

If you haven’t received this email, please check your junk, spam, advertising or other mail folders.

If you still can't find it, you can try to log in to Digiposte again (https://secure.digiposte.fr/identification-plus); we will send you an email each time you try to log in.

If you haven’t received the email within 24 hours, and after trying again, please contact Digiposte Customer Service, via the contact form, providing us with your personal details: Last name, First name and Digiposte login email.

- No password reset email received:

If you’ve forgotten your Digiposte password, you will be sent an email allowing you to change it.

If you haven’t received this email, please check your junk, spam, advertising or other mail folders.

If you still haven’t received it, check that you have entered the email address you used to log in to Digiposte.

You can also request a password reset via the La Poste Account https://www.laposte.fr/mot-de-passe-oublie-email.

Two-factor authentication by Digiposte app allows you to log in to your Digiposte safe more securely.

You will be asked for a verification code in addition to your password in order to access your safe from the website.

This code will be generated by the Digiposte app that you will have synchronised on one or more of your device(s) (smartphone/tablet).

1) Enabling two-factor authentication by Digiposte app:

Log in to your safe from the website, then click on your Profile in the top right corner and go to Security > Two-Factor Authentication by Digiposte App > Enable.

Note: if you’ve enabled two-factor authentication by Digiposte App and by SMS, the Digiposte app will be given priority.

Once you have enabled two-factor authentication by Digiposte App, you will need to re-enter your Digiposte password. After reading the instructions, click Continue.  

A PIN code will be displayed. Have the smartphone or tablet you want to synchronise your Digiposte safe with to hand.

2) Synchronizing with the Digiposte application:

Log in to the Digiposte application and enter the PIN code (this is regenerated every 30 seconds).

Once the PIN has been entered, a confirmation message will appear on the screen: Your device is now synchronised. A confirmation message also appears on your computer.

3) Logging in to the Digiposte website using two-factor authentication by Digiposte app:

Log in to the website by entering your login email and password.

A message will prompt you to enter a verification code.

Then go to the smartphone or tablet you synchronised.

Open your Digiposte app and click Generate your verification code.

Get the verification code corresponding to the Digiposte ID you want to log in to and enter it on the website page.

WARNING: the verification code is regenerated every 30 seconds.

And how do I log in to the app?

Just the same as before: two-factor authentication is done automatically and transparently.

What do I do if I’ve lost my mobile phone?

You will need to contact customer service to disable two-factor authentication. This will allow you to reconfigure your new phone.

If possible, we recommend that you synchronise several devices (smartphone, tablet) so that you always have a back-up device to log in to your Digiposte safe.

Can I synchronise multiple safes on the same device (smartphone/tablet)?

Yes, you can. When logging in to the website, you will then have to enter the app-generated code that corresponds to the details of the safe you want to log in to.

Can I synchronise the same safe on multiple devices?

Yes, you can. We recommend that you synchronise several devices (smartphone, tablet) so that you always have a back-up device to log in to your Digiposte safe.

Here's how to do it: 

Using your second device, log in to the Digiposte app. You will then need to enter the six-digit verification code. To do this, go back to the first device you synchronised, open the app and click Generate your verification code. Get the verification code corresponding to the Digiposte ID you want to log in to and enter it on the second device, selecting the option Don’t ask me again on this device. Finally, click on Send then Synchronise. 

If you reject the principle and want to continue to receive your pay slips in paper form, you must follow the steps below for your request to be processed (otherwise, your next pay slip will automatically be sent to Digiposte in electronic format):

• Open the Digiposte registration invitation e-mail sent to you by your employer. Click on the link in the invitation e-mail, or in your browser, enter the direct registration address provided by your employer (this address will be in the format: adherer.digiposte.fr/nameofyourcompany)
• You will be taken to a Digiposte registration page that is prepopulated with your First and Last Names,
• Confirm your account registration,
• Once your registration is complete, log in to your Digiposte safe by entering your e-mail address and the password you chose,
• Click on the Organisations tab and then click on your employer,
• Click on the cogwheel in the upper right corner and then Unlink organisation.

Once your request has been processed, your payslip will be issued in paper form.

Before closing your safe, you must first:

• Cancel your subscriptions to your organisations
• Delete all your documents and shares, then empty the recycle bin

When all these actions have been completed, click on your Profile at the top right and then go to Manage Safe > Close your Digiposte account.

Finally, click on the Confirm Deletion button to action your request.

The account is cancelled immediately.

If you’ve stopped receiving documents from your organisation, you will need to restart the collection manually.

To do this, go to the Organisations section: your subscriptions will then appear on the screen. Click on the organisation and then on the symbol  to restart receiving the missing documents. Wait a few moments while staying on the same page.

After a few minutes, your documents will be downloaded and automatically deposited in your safe.

• If you get the message Your documents could not be collected, click Retry or Find out more. You may need to re-enter your login details (e.g. if you have changed them on the organisation's website).
• If you get the message A security code has been sent, click on Enter code and then enter the code received by SMS or e-mail.

However, if you are unable to restart the collection of your documents, delete the subscription and then re-subscribe to the organisation or contact Digiposte Customer Service.