If you’ve stopped receiving documents from your organisation, you will need to restart the collection manually.
To do this, go to the Organisations section: your subscriptions will then appear on the screen. Click on the organisation and then on the symbol to restart receiving the missing documents. Wait a few moments while staying on the same page.
After a few minutes, your documents will be downloaded and automatically deposited in your safe.
However, if you are unable to restart the collection of your documents, delete the subscription and then re-subscribe to the organisation or contact Digiposte Customer Service.