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  4. I’ve stopped receiving documents from some organisations

    I’ve stopped receiving documents from some organisations

    If you’ve stopped receiving documents from your organisation, you will need to restart the collection manually.

    To do this, go to the Organisations section: your subscriptions will then appear on the screen. Click on the organisation and then on the symbol  to restart receiving the missing documents. Wait a few moments while staying on the same page.

    After a few minutes, your documents will be downloaded and automatically deposited in your safe.

    • If you get the message Your documents could not be collected, click Retry or Find out more. You may need to re-enter your login details (e.g. if you have changed them on the organisation's website).
    • If you get the message A security code has been sent, click on Enter code and then enter the code received by SMS or e-mail.

    However, if you are unable to restart the collection of your documents, delete the subscription and then re-subscribe to the organisation or contact Digiposte Customer Service.

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